Privacy Policy
Effective Date: 17th July 2026
Last Updated: 17th July 2026
At Support Services Direct ("we," "us," or "our"), we are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you:
Visit our website.
Purchase books or other products from us.
Engage our consulting services.
Subscribe to our newsletter or marketing communications.
Contact us by email, telephone, or online forms.
Attend our events, workshops, or training sessions.
By using our website or services, you acknowledge that you have read this Privacy Policy.
Who We Are
Support Services Direct is the data controller responsible for your personal information.
Contact Details
Business Name: Support Services Direct
Address: Brackley, Northampton
Email: daveg@supportservicesdirect.co.uk
Telephone: 07919356007
Personal Information We Collect
We may collect the following personal information:
Information You Provide
Full name
Email address
Telephone number
Postal address
Billing and delivery address
Company name and job title
Information relating to consulting enquiries
Information you provide when purchasing books
Correspondence with us
Marketing preferences
Information We Collect Automatically
When you visit our website, we may collect:
IP address
Browser type
Device information
Operating system
Website usage information
Pages viewed
Referring website
Cookie and tracking information
How We Use Your Information
We use your personal information to:
Provide consulting services.
Process and deliver book orders.
Supply digital products.
Process payments.
Respond to enquiries.
Manage client relationships.
Improve our website and services.
Send newsletters and marketing communications where you have consented or where permitted by law.
Comply with legal and regulatory obligations.
Prevent fraud and protect our business.
Our Lawful Bases for Processing
Under the UK GDPR, we rely on one or more of the following lawful bases:
Contract – to provide consulting services, process purchases, and fulfil orders.
Legitimate Interests – to improve our services, manage customer relationships, prevent fraud, and operate our business effectively.
Legal Obligation – where we are required to retain information for tax, accounting, or legal purposes.
Consent – for email marketing and certain optional communications. You may withdraw your consent at any time.
Consulting Services
As part of our consulting services, you may share confidential business or personal information with us.
We treat this information confidentially and use it only for the purposes of delivering the agreed services unless:
you have given permission for another use;
we are legally required to disclose it; or
disclosure is necessary to establish, exercise, or defend legal claims.
Book Purchases
When you purchase books from us, we use your information to:
Process your order.
Deliver physical or digital books.
Process refunds.
Respond to customer service enquiries.
Maintain transaction records.
Payment card information is processed securely by our third-party payment providers. We do not store full payment card details.
Marketing
If you subscribe to our newsletter or choose to receive marketing communications, we may send information about:
New book releases
Consulting services
Events and workshops
Business insights
Special offers
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.
Cookies
Our website uses cookies to:
Ensure the website functions correctly.
Improve user experience.
Analyse website traffic.
Remember user preferences.
You can control cookies through your browser settings. Where required, we will request your consent before placing non-essential cookies on your device.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted service providers who help us operate our business, including:
Payment processors
Delivery and courier companies
Website hosting providers
Email marketing providers
Cloud storage providers
IT support providers
Professional advisers such as accountants, solicitors, and insurers
Government authorities where legally required
These organisations process information only on our instructions or where they are independent data controllers under applicable law.
International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we ensure appropriate safeguards are in place in accordance with the UK GDPR, such as UK International Data Transfer Agreements (IDTAs), the UK Addendum to the EU Standard Contractual Clauses, or transfers to countries recognised as providing adequate protection.
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, and tax requirements.
Retention periods may vary depending on the type of information and our legal obligations.
Your Rights
Under the UK GDPR, you have the right to:
Access your personal information.
Request correction of inaccurate information.
Request erasure of your information in certain circumstances.
Request restriction of processing.
Object to processing based on legitimate interests.
Withdraw consent at any time where processing is based on consent.
Request the transfer of your information to another organisation where applicable.
Lodge a complaint with the Information Commissioner's Office (ICO).
Further information about your rights is available from the ICO.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
Although we strive to protect your information, no method of electronic storage or internet transmission is completely secure.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing personal information.
Children's Privacy
Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children.