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SSD was established in 2002 following the highly successful Sole Trader business (Dave Gaster Consulting) started in 1994. The Beaver has always featured in our company logo, while always considered a busy and highly successful changer of environments, it also links to the founders roots in civil engineering.

SSD is highly ethical, a respecter of people and environments, our savings of over £105M have come from making places more efficient and effective. Those savings have been achieved with no needed redundancies and few restructures. We teach organisations to work naturally with themselves and with others, in the spirit of true partnership.
"Our purpose is to help organisations transform to become more efficient and effective; adding value for customers, employees and suppliers maximising the quality of life”

A family firm, proud to be delivering professional services throughout the corporate world


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Dave Gaster

E: daveg@supportservicesdirect.co.uk
Managing Director.
As part of the service SSD offers, Dave still acts as an Interim Manager / Consultant. With over thirty years director and senior management experience, heading many council departments plus 7 large-scale DSO's, he has led a wide array of projects. Dave alone has headed / secured over £95M savings from these projects while significantly improving services. 
 
Recent engagements include:
  • Corporate Director; coordinating 2,500 employees and a £100M+ budget.
  • Transformation Lead for two of the largest councils in the UK. 
  • Project Lead for three major Cities enabling massive partnerships to continuously improve.
 
Every project and Transformation Dave has led has out-performed initial requirements, while creating, rather than reducing jobs. 
 
Dave is a degree qualified civil engineer who has also been educated in change management techniques, personnel & HR, ICT and contract law. He holds an NVQ5 in Management. He is rated as a Master Black-belt in Lean and Systems Thinking, is a pro-bono Director of the Deming Alliance, a full member of the Institute of Management, and an affiliate of the Institution of Waste Management. Dave is also a former visiting lecturer at Greenwich University on Management and Soil Mechanics.
 
In addition Dave has authored three books on Lean and Systems Thinking for the public and service sectors, developing Visualising Transformation, which has continuously improved into VT-Achieving More for Less.
 
VT-AMfL also underpins the VT-CAUSAL training programme, building on the previous three-day course attended by 1,000+ delegates. VT-AMfL also underpins the Total Transport developments, unique to SSD.​

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Daniel Gaster

E: daniel@supportservicesdirect.co.uk
Consultant.
Daniel has worked in Change and Transformation for 8 years as a Consultant, Business Analyst and Project Manager.
 
He has led on several transformation projects, enabling significant developments and growth for all involved parties, in addition to achieving significant cost savings and capacity improvements.
 
As a Business Analyst, Daniel has developed better access to information enabling organisations to make better Tactical Management decisions, engaged and enabled staff to redesign ‘Ways of Working’ to be significantly better, identified areas of change which has improved capacity while delivering financial savings.
 
Daniel has worked within Local Government areas to transform service delivery, improved customer relations and staff working. These areas include: Passenger Transport, Parking Services, Waste and Recycling Services, Financial Services, Street Scene and Back Office/Business Support Teams.
 
He has also worked for a number NHS trusts, working within Project Management Offices [PMO] and for Transformation Services on a number of varied projects, including leading on: patient pathway redesign for therapy services, profiling estates, developing nursing dashboards to reduce agency working and reviewing outpatient activity.
 
He has also worked within a waste services contractor, helping with a new contract transitioning, linking various software packages for the first time, establishing a new call centre, to achieve best in Britain performances.
 
As a result of very positive results, many of his assignments have had extensions of contract.

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Stefan Gaster

E: stefan@supportservicesdirect.co.uk
Consultant.
Stefan is an experienced Consultant, Business Analyst [BA], able to find great information within masses of raw data with the ability to visually present in an understandable way. He also has a degree in Multimedia Technology and considerable management experience within a FTSE 100 retail organisation in the UK.
 
Within his last 4 BA roles within the public sector (NHS and Local Government) the quality of the work he has produced has led to multiple extensions for every contract!
 
He has supported many diverse programmes and projects, including: Passenger Transport, Operating Theatre Utilisation, Children's & Adults Social Care, Community Care Coordination, SEN, Brokerage, Prevent, Parking, Fleet, Highways, Clinical Waste and Facilities Management.
 
Recent work has included the design of whole systems work patterns, with complex reports, supported by GIS illustrations of work demands, against optimal supply solutions, enabling faster decisions and mobilisation.

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Kay Gaster

E: kay@supportservicesdirect.co.uk
Company Secretary.
Kay also acts as an Administrator for a public sector organisation. 
Kay has an NVQ3 qualification in customer services and has qualifications in I.T. and word processing.

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Stephen Good

Consultant.
Stephen has worked with us for some while for Kent County Council, leading a Passenger Transport review . He has previously headed PT in LB Hounslow for the West London Alliance covering three boroughs, and been a senior PT Officer for Essex County Council. He is now heading Passenger Transport for the London Borough of Lewisham.


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David Bovis

Associate Consultant.
David is founder and Managing Director of www.duxinaroe.com a consulting company specialising in the Neuroscience and Psychology of change. His company is active with SME's and large corporate groups globally addressing 3 key areas of development - H&S | Lean | Leadership.

He is also active in the Public / Charity sectors in respect to Parent and Child development through social care. He features as a chapter author in Visualising Transformation™: Achieving More for Less.

Davids approach has been presented to organisations such as the FSA, GSK, FIAT, CNH, RCSSC, Deutsche Bank, DVB Bank, Honeywell, Invensys Rail, HP & 3M to name but a few.

David has been published on the subject of 'The psychology & neuroscience of culture change' in  The Chartered Quality  Institute’s ‘Quality World Magazine’, The LERC sponsored ‘Lean  Management Journal’ and the Cambridge based PMA (Performance and Measurement  Association).



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Graham Halcro

GIS Specialist
Graham has worked with and for SSD with Passenger Transport assignments visualising passenger movements and information in an array of useful ways. 

He has recently completed MPhil studies around GIS at the Cranfield University.

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Our Services

Transformation Services
Interim Management
Project rescues ... for
Local Authority, NHS, Service Sector and businesses 

Company

We are based in Brackley, Northamptonshire.
With consultants transforming services across the UK.

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T: 07919 356 007

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