Re-thinking Highway Management via VT
SSD have produced many reports and papers in recent years, detailing our observations from experience.
Here is one such paper, providing an insight into our VT approach and the benefits it can deliver in large complex environments. Click Download file the image or the .pdf icon above to continue reading. |
Re-thinking Waste
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Here we present another paper, providing an insight into our VT approach and the benefits it can deliver in large complex environments.
Click
Download file the image or the .pdf icon above to continue reading.
Click
Download file the image or the .pdf icon above to continue reading.
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Case Study - OverviewSSD have provided many interventions and support services since the business was incorporated in 2002.
In the attached .pdf files we present examples to provide a brief insight into the benefits typical of our involvement. These examples are by no means exhaustive. If you have a requirement you can't see here, please contact us as we're bound to have provided similar support. Download the file to the left to see a selection of Case Studies all together (along with examples of the talks and publications we've delivered), or scroll down to review some of the case studies individually.
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Waste, Recycling & Fleet
SSD were appointed to help transform an operations directorate with numerous service delivery issues, and a target to save over £250,000 a year. We have helped deliver a five fold improvement in missed bins and around £800,000 worth of savings, with no redundancies.
Please read the attached Case Study Click Download file the image or the .pdf icon above to continue reading. | ||
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Parking Services
A medium sized, relatively high performance metropolitan borough council were facing 3 distinct issues.
1. They were set to fail to apply for Civil Parking Enforcement on time! 2. They had no valid parking strategy, and 3. They desperately needed to improve their financial position. Click Download file the image or the .pdf icon above to continue reading. | ||
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Passenger Transport
SSD were engaged to help improve a Passenger Transport (PT) service dealing with special services for the elderly and children, including concessions & SEN (special education needs) via buses and taxis.
This PT service was under constant pressure to ensure they maintained a high quality ‘Safe door to door’ service, which arrived on time for those who qualified for free transport. e.g. under 10’s living >2 miles from school and over 10’s >3 miles from school. This PT service had a high budget. Cost’s were £34M while only £4M was being generated across the county. The net budget needed to be reduced. Click Download file the image or the .pdf icon above to continue reading. | ||
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Waste & Recycling (x3)
SSD were engaged by a large outer London borough to help improve Waste Management, 3rd party service delivery / contract negotiation, recycling recovery and to support an acclaimed PFI waste disposal deal.
The borough had recently implemented a new CRM system, concurrently restructuring to a ‘Street Scene’ service. Overall, 4 boroughs, the waste authority and new contractors were all going through a steep learning curve. Click Download file the image or the .pdf icon above to continue reading. | ||
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Trips and Falls
As part of a larger county wide project covering the highly legislated issue of Trips and Falls Claims on Highways, SSD were engaged to identify improvement opportunities throughout the process of; 1. inspection, 2. customer contact, 3. investigation, 5. claims handling and 5. financial restitution. This mini-project was initiated following issue of a PiD showing a potential £25K / annum net saving.
Click Download file the image or the .pdf icon above to continue reading. | ||
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Street Scene
SSD were engaged to support an Inner London Borough. They presented a variety of Management issues; none less than a history of indifference for the delivery of results following Best Value Reviews (BVR’s).
The Borough were aiming for an Excellent CPA score, but the environment area had slipped from a 2 to a 1. This would inhibit any chance of progressing their CPA. Click Download file the image or the .pdf icon above to continue reading. | ||
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Housing Maintenance
SSD were engaged by a large housing association in the Midlands to deliver support against a project with a ‘Business Regeneration’ title. The scope included the growth of their repairs team, the introduction of new practices, improved ‘Ways of Working’ (WoW) and to deliver a ‘Best Value Review’ (incorporating the 4C’s).
Click Download file the image or the .pdf icon above to continue reading. | ||
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Call Centres
They have their Pro’s and Con’s, but do they add value?
SSD have been directly involved with multiple call centre projects, either during creation and when they were developing or maturing. We have found that generally speaking they fail to deliver the benefits imagined when conceived. PRO’s •They provide a professionally trained interface for communications with the Public •They can have powerful IT solutions to manage call progression (CRM) •They can have longer availability times than individual services •There can be flexible levels of staffing to match forecast demand peaks •Waiting times for calls are ‘Managed’, and failure rates are ‘Managed’ CON’s •They create a disconnection between the customer and the service provider •They reduce the flexibility, strength and influence of the back office •They usually add to overall costs •They usually monitor the wrong stuff •They can add to the Contractor costs, by instructing the wrong actions •They can make services gradually get worse, and yet have a powerful CRM to show control See the case study attached for more information. | ||
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Anti Social Behaviour
A county council was working with the police and district councils across a large predominantly rural area. Relatively low crime rates were forecast to increase mainly due to unemployment rises following an increase in school leavers and a population increase in the under 30’s. A project to assess and address the situation had been started, seeing some inter-agency work producing ......
Download file or click the .pdf icon above to continue reading. | ||
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Fleet Efficiency
SSD have delivered results in respect to Fleet Services for a wide range of organisations, from the smallest council to large unitary councils and private sector organisations. We typically apply our ‘Visualising Transformation’ approach (a combination of Lean & Systems Thinking) in such interventions.
One such unitary council engaged SSD with the objective of improving service delivery, enable greater integration and alignment and improve financial performance with a target cost reduction of £100,000. Click Download file the image or the .pdf icon above to continue reading. | ||
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Insourcing
An insourcing contractor working with a Unitary Council was 15 months into a 12 year partnership contract. Major challenges were presented by a high proportion of interim managers with an equally high attrition rate creating a number of operational issues.
Click Download file the image or the .pdf icon above to continue reading. | ||