Store
The Support Services Direct store allows you to purchase the books written by Dave Gaster, including the newly released Visualising Transformation - Achieving More for Less plus Visualising Transformation™, the newly improved VT-CAUSAL training course, and our consultancy services.
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‘Visual Transformation Achieving More for Less’ (VT-AMfL) sets out a roadmap that takes you on a journey of benefit realisation which will exceed your expectations and delight your customers. Expertly, guided by the author, Dave Gaster, ‘Transformation’ will become the way you ‘do things’, creating sustainable change and developing a ‘mind-set’ of continuous improvement within the organisation, significantly adding value to your organisation, function or team.
This book is for anyone who truly cares about what they do and how they can influence the way services are delivered in the future. It takes a deep dive into leadership capability, not only from a traditional viewpoint but how leaders at all levels of an organisation can influence change to occur by understanding how people’s behaviour affects change. VT-AMfL is designed so that anyone in the organisational structure can develop a ‘voice’ to improve services. For leadership teams, VT-AMfL enables you to steer an organisation so that it organically evolves and ‘naturally works within itself’ for the benefit of all who work within it.
Please note that all prices shown are inclusive of postage and packaging for delivery around the UK, if you are interested in overseas orders please fill in the enquiry form at the bottom of the page!
This book is for anyone who truly cares about what they do and how they can influence the way services are delivered in the future. It takes a deep dive into leadership capability, not only from a traditional viewpoint but how leaders at all levels of an organisation can influence change to occur by understanding how people’s behaviour affects change. VT-AMfL is designed so that anyone in the organisational structure can develop a ‘voice’ to improve services. For leadership teams, VT-AMfL enables you to steer an organisation so that it organically evolves and ‘naturally works within itself’ for the benefit of all who work within it.
Please note that all prices shown are inclusive of postage and packaging for delivery around the UK, if you are interested in overseas orders please fill in the enquiry form at the bottom of the page!
A preview of VT-AMfL can be downloaded here:
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“This is a BIG book. In opera parlance it is the Aida of organisational books – rich, colourful, packed with models, concepts and a variety of case studies proving savings can be made hand in hand with true transformation. ‘VT -Achieving More for Less’ will challenge and intrigue local government managers, who will benefit greatly from following its precepts – as well any other service manager. But, without working hard to grasp the importance of the theory and applying the process methodology that is advocated the book will remain just a fascinating read, and not a manual to transform organisations – which sits at the heart of the book. I would urge you to make this your manual for transformational success every step of the way.”
Professor John Carlisle - Former Johnson and Johnson Professor of Leadership at Rhodes University and Visiting Professor Sheffield Business School. Former Chairman of the Deming Alliance, Author of best selling, ground breaking book, "Beyond Negotiation", which first revealed the value of supply chains through collaborative relationships.
Professor John Carlisle - Former Johnson and Johnson Professor of Leadership at Rhodes University and Visiting Professor Sheffield Business School. Former Chairman of the Deming Alliance, Author of best selling, ground breaking book, "Beyond Negotiation", which first revealed the value of supply chains through collaborative relationships.
“This book is a veritable feast of food-for-thought, visually stunning and packed with knowledge nutrients. This is a how-to book for pragmatic-activists that brilliantly builds on the wisdom of giants such a W. Edwards Deming and Russell Ackoff. The way Dave has woven the threads of knowledge to create synergy and simplicity is the mark of a world class systems thinker. And the proof of the pudding is there too - countless examples of how the VT framework has delivered. Not only eye-wateringly large improvements in productivity, but also the cultural quality transformation that emerges from developing capacity, knowledge, and capability. And all where it is so sorely needed, in the Public and Service Sectors.”
Dr. Simon Dodds MA, MS, FRCS. - Surgeon and Complex Adaptive System Designer, Author of “Three Wins: Service Improvement using Value Stream Design”.
Dr. Simon Dodds MA, MS, FRCS. - Surgeon and Complex Adaptive System Designer, Author of “Three Wins: Service Improvement using Value Stream Design”.
“I liked VT-AMfL and would buy it, which for me is the acid test of any book. It fits well with Visualising Transformation, which I use a lot plus the work of Seddon and Scholtes.
I think the addition of the leadership material is important. The big challenge I think for most system thinkers is to work out what it means for us as leaders, especially when we face some challenges which can often be seen as not particularly rational or anti-whole system (e.g. budget reductions, devolution, combined authorities, etc.), so I liked that part particularly.
Voice of the Asset (VoTA) and Working Naturally Together are logical extensions to Lean or ST and provide important insight and triangulation with what is often learned over several interventions in practice."
Dr. Carlton Brand, Corporate Director, Wiltshire Council
I think the addition of the leadership material is important. The big challenge I think for most system thinkers is to work out what it means for us as leaders, especially when we face some challenges which can often be seen as not particularly rational or anti-whole system (e.g. budget reductions, devolution, combined authorities, etc.), so I liked that part particularly.
Voice of the Asset (VoTA) and Working Naturally Together are logical extensions to Lean or ST and provide important insight and triangulation with what is often learned over several interventions in practice."
Dr. Carlton Brand, Corporate Director, Wiltshire Council
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For any other quantities or variations of books, please get in contact by using the form below
Training
SSD have been involved with developing and delivering courses and workshops since inception, with over 1,000 attendees to the acclaimed three-day introduction to Lean and Systems Thinking (Visualising Transformation). With the development of VT-Achieving More for Less (VT-AMfL) we are pleased to have updated and modernised this course.
VT-CAUSAL is a three-day course designed to enable active participation within Transformations to provide agility, insight and deliverance, including all the new aspects within VT-AMfL. The 100% success of VT projects and 70:1 benefits to costs delivery makes this course totally compelling:
Suitable for 14 to 21 delegates at £750 per delegate, including a wealth of ‘How to Guides’ an inter-active business simulation and the latest two books.
VT-PTS
PTS (Passenger Transport Service) is a very demanding one-day inter-active business simulation normally embedded in the VT-CAUSAL course. This intensive course is aimed at change managers and analysts who wish to sharpen up their skills to develop better awareness of Lean and Systems Thinking.
Suitable for 10 to 21 delegates at £300 per delegate, including a wealth of ‘How to Guides’ and the latest two books.
VT-CAUSAL is a three-day course designed to enable active participation within Transformations to provide agility, insight and deliverance, including all the new aspects within VT-AMfL. The 100% success of VT projects and 70:1 benefits to costs delivery makes this course totally compelling:
Suitable for 14 to 21 delegates at £750 per delegate, including a wealth of ‘How to Guides’ an inter-active business simulation and the latest two books.
VT-PTS
PTS (Passenger Transport Service) is a very demanding one-day inter-active business simulation normally embedded in the VT-CAUSAL course. This intensive course is aimed at change managers and analysts who wish to sharpen up their skills to develop better awareness of Lean and Systems Thinking.
Suitable for 10 to 21 delegates at £300 per delegate, including a wealth of ‘How to Guides’ and the latest two books.
For any details regarding training courses, please get in contact by using the form below
Consulting
SSD are change management experts, with a 100% success rate of exceeding expectations across an incredibly diverse range of services.
Transformation:
Our core service: Whole organisation, whole service, whole Directorate change management, starting from where you are, delivering all you want and more, creating efficiencies, adding to capacity, adding to effectiveness with three times the benefits of Lean alone. 100% success with 70:1 benefits realisation so far.
Change:
Project rescues:
Interim Management:
Mentoring:
Transformation:
Our core service: Whole organisation, whole service, whole Directorate change management, starting from where you are, delivering all you want and more, creating efficiencies, adding to capacity, adding to effectiveness with three times the benefits of Lean alone. 100% success with 70:1 benefits realisation so far.
Change:
Project rescues:
- Failed Prince 2 led projects (Waste, Parking, FoI’s)
- Failed Systems Thinking interventions (Housing, ASB, Waste)
- Failed contract start-ups (Whole directorate implosion, Waste and Housing)
- ICT utilisation (Meeting and exceeding needs):
- Enabled six organisations to retain their current DB by making it exceed needs
- Enabled dozens of linkages of systems in days after years of failure
- Created simple linkages to overcome complex issues, beyond KNOWN possible
- Step improvement, considerably beyond expectations
- Waste, Recycling and Cleansing
- Passenger Transport
- Parking services
- Highways, (Design, Maintain and Improve) From LTP to Potholes
- Health Services: Asset utilisation, better ways of working
- Housing and Property: From R&M & Facilities, to Asset Management and budgets
- Fleet Management, repair, spares, legality, fuel and use
- Social Care: Whole service reviews, deep dive on data, operational tasking
- Street-scene: Linking the built world with the users, through to ASB
Interim Management:
- Enabling rapid improvement prior to permanent recruitment
- reduced: sickness by 40%, and complaints by 60% in six months for 2,500 employees Directorate.
- Delivered significant cost, environment and customer improvements repeatedly.
Mentoring:
- Mentored numerous Directors, Leaders and Heads of Service regarding:
- Transformation, L&ST, Environment, Service Change
For any queries about consultancy work, please get in contact by using the form below
Total Transport
Total Transport is a new concept created by the Government being trialled in various segments across the UK.
The ‘secret’ to TT lies not only with Passenger Transport Subject Matter Experts (SME’s) but also with Transformation Experts, ICT experts and Social Shift Experts.
SSD have developed the core principles to unlock TT across a County or Region, with an upcoming booklet for TT, plus a unique ICT strategic partnering with Arcus Global to underpin the ability to genuinely Achieve More for Less, with the potential to reduce costs by over 25% while improving service delivery and increasing service offerings.
The ‘secret’ to TT lies not only with Passenger Transport Subject Matter Experts (SME’s) but also with Transformation Experts, ICT experts and Social Shift Experts.
SSD have developed the core principles to unlock TT across a County or Region, with an upcoming booklet for TT, plus a unique ICT strategic partnering with Arcus Global to underpin the ability to genuinely Achieve More for Less, with the potential to reduce costs by over 25% while improving service delivery and increasing service offerings.