Purpose and learning points:
Domestic waste collection designs are often fragmented in nature with the people drafting policies, managing contracts and collecting materials being separate from each other prior to considering those who arrange disposal or recycling and those who actually run those facilities. Those separations of responsibilities virtually always will lead to sub-optimisation of the whole system leading to higher costs and reduced service delivery.
My waste collection service (at home) is designed and run by a small back office team who neither fully understands how to maximise value for money nor understand the realities of collection logistics. They’re managing change at present from one system to another. They design phases of services to appease the majority of customers, which in this case meant they stopped collecting garden waste three weeks before Christmas and not scheduled to collect it until the third Monday in January while only collecting general waste in the meanwhile. It snowed (so with their H&S hats on) decided to postpone collections this week, thus that bin won’t be collected for another fortnight despite being full with leaves before Christmas. As I recycle in excess of 80% of all that goes out of the house and I’ll have to place compostable materials in my general waste bin, I’m not happy.
Business methodologies over the last thirty years have evolved to create niches of expertise which run virtually autonomously from each other, departments and hierarchies in effect being more important than the business functions or customer service, risk management and internal targets then add harm as often as useful purpose. The ‘Rethinking Waste’ white paper on the SSD website shows that designing services which integrates Policy, Operations, Disposal, Customer care and Material disposal, will greatly improve service delivery, environmental achievements and massively reduce costs.
NOTE: Visualising Transformation [VT] is a way of working that maximises the information to all people within the system so as to be useful for their purposes. This enables people to see what is happening and have knowledge as to how to use that information which is at the heart of Lean and Systems Thinking.
VT acknowledges that everything is connected; no one idea is unique or independent of others. This is the first of many planned ‘blogs’ to be released over the next couple of years. We would love to hear your thoughts, or to deal with requests via daveg@supportservicesdirect.co.uk
Business methodologies over the last thirty years have evolved to create niches of expertise which run virtually autonomously from each other, departments and hierarchies in effect being more important than the business functions or customer service, risk management and internal targets then add harm as often as useful purpose. The ‘Rethinking Waste’ white paper on the SSD website shows that designing services which integrates Policy, Operations, Disposal, Customer care and Material disposal, will greatly improve service delivery, environmental achievements and massively reduce costs.
NOTE: Visualising Transformation [VT] is a way of working that maximises the information to all people within the system so as to be useful for their purposes. This enables people to see what is happening and have knowledge as to how to use that information which is at the heart of Lean and Systems Thinking.
VT acknowledges that everything is connected; no one idea is unique or independent of others. This is the first of many planned ‘blogs’ to be released over the next couple of years. We would love to hear your thoughts, or to deal with requests via daveg@supportservicesdirect.co.uk
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