Purpose and learning points:
Business methodologies over the last thirty years have evolved to create niches of expertise which run virtually autonomously from each other, departments and hierarchies in effect being more important than the business functions or customer service, risk management and internal targets then add harm as often as useful purpose. The ‘Rethinking Waste’ white paper on the SSD website shows that designing services which integrates Policy, Operations, Disposal, Customer care and Material disposal, will greatly improve service delivery, environmental achievements and massively reduce costs.
NOTE: Visualising Transformation [VT] is a way of working that maximises the information to all people within the system so as to be useful for their purposes. This enables people to see what is happening and have knowledge as to how to use that information which is at the heart of Lean and Systems Thinking.
VT acknowledges that everything is connected; no one idea is unique or independent of others. This is the first of many planned ‘blogs’ to be released over the next couple of years. We would love to hear your thoughts, or to deal with requests via firstname.lastname@example.org