SSD VT Blog

‘We can’t do that’!

30/4/2015

How often have you or your organisations heard ‘we can’t do that!’?

If it’s as frequently as we have heard it at SSD, you may have questioned the slow rate of change and progress organisations seem to make following assumptions about what isn’t possible.

The SSD team have extensive experience of progress being restricted by the beliefs held within organisations. We also have a lot of experience testing and changing such basic assumptions, enabling clients to stride ahead and achieve far more than initially imagined.

This blog provides a few examples and how they led to £M's savings...

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Problem Families

29/4/2015

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Each family has its own unique issues and thus, differing needs for analysis and varying support requirements. This blog is based on an extended family we encountered in one of many projects.

SSD was asked to support a review which was already underway but stalling. It quickly became apparent that the problem with the review was down to two basic issues.

1. The multi-agency alliance was finding it extremely difficult to share comparative information across the multiple organisations involved due to data-sharing protocols.

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Reducing complaints

28/4/2015

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Complaints are generally expensive, but can they also be beneficial?

Some would say complaints are an unavoidable part of doing business. But in a world promoting the ‘Voice of the Customer’, there is rarely any better feedback mechanism direct from the customer than a complaint!

Considered from this perspective, complaints can be a rich source of information providing a fast track to improvement and a fantastic reputation.

The following post shows how complaints can be used to drive improvements.

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Fleet Agility

22/4/2015

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SSD were engaged to carry out a fleet review with the primary objective of reducing costs. To achieve that, the client asked us to carry out an analysis exercise to challenge the efficiency and effectiveness of their maintenance programme.

Initial observations showed that the ‘target sum’ could be saved from fuel costs alone. Following this we were asked to look a little further.

The broader assessment, including time talking to the experts in the system led to the construct of the graphic below. Having no prior visibility of the system in this way and being pleasantly surprised by the output in the short time-frames the client provided a number of permissions to act with immediate effect.

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Waste within waste

21/4/2015

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Most processes can be improved, but rarely does improvement equal most of the process being removed!

At least, not while still providing increased customer benefit!

This short article on ‘Clinical Waste’ details an intervention which saw SSD deliver just such a result.

We were approached to carry out a review of a clinical waste process which fundamentally comprised ‘A man and a van’ travelling around to collect ‘sharps’ and other waste products requiring ‘management’ in line with legislation.

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‘We can’t do that’!

Problem Families

Reducing complaints

Fleet Agility

Waste within waste

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